Frequently Asked Questions
Welcome to our new webshop!
We've upgraded to a new store solution to give you a faster, smoother, and more reliable shopping experience. Previous technical issues—such as delayed order confirmations—have been resolved, and many new improvements have been implemented.
Have you set up product alerts before? Don't worry – we're handling them manually for now. The ability to create new alerts yourself will be back soon.
We have also expanded the range of payment methods , so you can easily choose what suits you best.
Soon we will also be able to offer delivery to selected parts of the EU – we are also investigating the possibility of being able to ship to Norway.
Want to be the first to know when more countries become available? Sign up for our newsletter and we'll keep you updated.
Thank you for shopping with us – we look forward to giving you an even better experience! 💛
Frequently Asked Questions (FAQ)
1. Do you have any questions about the delivery terms?
Click on the following link for more information, delivery terms .
2. Return or refund – how do I do it?
Click on the following link for more information, return policy .
3. I haven't received an order confirmation – what should I do?
The system now sends confirmations automatically. If you haven't received an email, check your spam folder or contact us and we'll help you.
4. What happens to my old product alerts?
We monitor them manually and will contact you if the item becomes available. Soon you will be able to create new alerts yourself.
5. Can I pay with more methods now?
Yes! We have expanded our payment options to make shopping easier and more flexible.
6. Do you ship to other countries?
Soon! We will soon be able to deliver to certain parts of the EU – we are also investigating the possibility of shipping to Norway.
Want to be the first to know when more countries become available? Sign up for our newsletter and we'll keep you updated.
7. Are my previous orders still valid?
Absolutely. All orders are handled exactly as before – please contact us if you have any specific questions.
8. Can I still pick up my order in store?
Yes! You can still choose to pick up your order at our physical store in Valbo Shopping Center .
9. Are you on social media?
Yes! Feel free to follow us on Instagram and Facebook where we share videos and news about our latest products. A perfect way to stay updated!
https://www.instagram.com/hemochtrend/
This is a Facebook profile link and cannot be translated. It should be left as is: https://www.facebook.com/profile.php?id=100092481831212